Data Center and Network Security
Altora systems are located in a world class, access controlled datacentre in Australia that uses ‘security-in-depth’ principles meeting the ISO 27017 security standard for cloud services. The Axion SD Altora platform is built on Enterprise grade scalable infrastructure with 24/7 monitoring.
Physical access to the data centre is restricted to only individuals who require access to maintain systems needed to support the platform. There are several levels of access control that are logged and monitored, personnel are police checked and character referenced checked. The access is dependent on the seniority of the personnel.
Access to the Altora's platform is protected via:
- An encrypted HTTPS connection
- A 2048-bit SSL (Transport Layer Security 1.2) certificate issued by TrustWave to ensure information transmitted by users are secure.
- Access Controlled log-ins to protect User information and uploaded documents and only accessible by course administrators with appropriate login credentials.
- Variable log-in privileges available for your Administration staff to protect User data and company content.
- Intrusion prevention systems and firewalls.
Altora systems are scanned by best-of-breed anti-spam/anti-virus scanners to prevent client information from being compromised by viruses, trojans etc.
Access to the Altora network is restricted to select employees who require access to provide support to customers.
Availability & Continuity
The service is hosted on high-availability servers to meet Altora's SLA guarantee. Altora's detailed SLA is available here.
The load balancing nature of high availability servers enables maximum uptime and stability for critical system that need to be available near 100%, 24x7.
Connectivity is via dedicated fibre and internet via multiple tier-one service providers.
Data is backed up daily off-site with disaster recovery procedures in place including several copies in encrypted archives.
When a client’s Altora instance is decommissioned, data will be sanitised and disposed of in a manner where the data will not be recoverable.