Village Roadshow Case Study
Safety Induction Software by Altora…
What Village Roadshow have to say.
In early 2018, Village Roadshow Theme Parks came to us looking for a better way to induct their contractors. They were looking for an online system that was flexible, easy to modify and update, but most of all looking for a system that was relatively “hands free” that would not require involvement or intervention of a full-time administrator.
We asked Matt on his thoughts about implementing Altora and working with our team. Here is what he had to say;
1. Please give a brief description of your company.
Village Roadshow is Australia’s largest theme park operator providing some of the most thrilling entertainment, rides and slides available anywhere in the world.
Village Roadshow Theme Parks (VRTP), a wholly-owned division of Village Roadshow, has its headquarters on the Gold Coast, Australia’s holiday playground, where it operates Warner Bros. Movie World, Sea World, Wet’n’Wild, Paradise Country, Australian Outback Spectacular and Sea World Resort & Water Park, a 402-room hotel adjacent to Sea World.
Collectively these Queensland based Village Roadshow Theme Parks enjoy around 5 million guests per annum.
2. What needs or challenges did the company and yourself face that led you to look for a solution like ours?
Our previous inductions were completed face-to-face via a mixed process of video and paper based documentation. The video was old and outdated, and did not consider the diverse nature of our various sites.
The quality of the induction also varied, as each site, and then each department were responsible for the induction process. The paper and card based system was labor intensive, and at times inductions or paperwork would get misplaced.
3. Could you explain the requirements you were looking for in a new solution?
We were looking for an online system that was flexible, easy to modify and update, but most of all looking for a system that was relatively “hands free” that would not require involvement or intervention of a full-time administrator.
We were also looking for a solution that would allow us to interface with our access control system at the various properties, that would eliminate the manual process of Security having to check contractors’ details on a spreadsheet (if they had forgotten their contractor card).
4. Describe your selection process and what you found most attractive about Altora?
We looked at a number of solutions. Many required the involvement of an administrator at point of induction (to set up usernames etc). We also consulted with our current contractors and found that a user cost per induction was not palatable to them.
We were introduced to the system at the Gold Coast Convention Center when we had to be inducted for a project on site there.
5. What made our solution stand out over others that you researched?
Easy for contractors, ability to make our own changes, integration, costs.
We have now provided a link on our main website that allows contractors to access from anywhere, or can easily complete induction on arrival on our dedicated sign in kiosks, or their own mobile phone.
6. What feature or features of our product was most appealing?
“The fast and efficient work flow for contractors.”
7. How did you implement/rollout our solution to your company and workers?
The OHS team converted our existing video and paper passed info into Altora, and set assessment criteria.
Each departmental person previously responsible for inductions was shown the system, and taught how to assist their contractors in the registration process (after the initial change over, very little assistance has been required – except for a handful of cases where technology or language assistance was required).
Site administrators were also set up to be able to assist.
8. How did our team help with implementation?
“They were fantastic – explained the system and would always be clear and helpful.”
9. What was the initial reaction to our product by your admins and workers?
As with any change, there was some reluctance by the nominated department admins (another system – more work) but this quickly turned around when they found how simple the system was to use, the very low number of problems (usually due to contractors making keying mistakes) and the time saved from not completing the inductions face to face. Most of the department administrators where the people who usually would have been conduction the induction.
10. How has our solution helped since implementation?
Aside from the time saved since implementation – we have also found the system to be much more robust as a process. During the implementation process, we found a number of contractors who had “slipped through the cracks” with no valid induction paperwork able to be found.
11. What business processes did we enhance?
Integrating with the Sine system – allows many of our regular contractors to sign in via the mobile app – with their induction status interrogated via a webhook and access granted – all without the intervention of our security team.
The instance of contractors being able to gain access to site without conduction, or with expired induction has been eliminated.
12. How much did it reduce the cost to complete those processes?
See below – “in excess of 1 thousand labor hours have been saved across the group in the last year”.
13. How much time did we save your organisation and staff?
Feedback from the security team has been that the automated contractor induction and access has reduced their workload – allowing them more time to focus on other tasks.
Removal of the need for a person to run face to face inductions has saved an enormous amount of labor hours. Since implementing the system we have had 3255 inductions completed – this equals to an estimated labor saving (taking into account group inductions) in excess of 1 thousand hours over the last year.
14. Can you share any metrics/figures that show the success you have experienced?
15. Describe your experience working with Altora (our customer service and support team)
The ability to email, or call and speak with a person that has direct knowledge of the product was a large part of the rapid and successful implementation.
16. How was the response time and how quickly were issues (if any) resolved?
The few issues were resolved on the spot – fantastic support.
17. What was it like to deal with the support and account management team?
Great – the team are so immersed in the product and so eager to help.
18. What have you been most impressed with thus far?
How little intervention it takes to manage our thousands of contractors across all our sites.
19. Would you recommend Altora to your peers? Why?
Absolutely. The ease if implementation was great. Ongoing maintenance of contractors is very easy. The built in reporting tools are fantastic.
Village Roadshow Theme Parks
To learn more or receive a free demo account? Please visit www.altora.com.au