Altora Case Study: JB Hi-Fi Solutions

Onboarding, induction and compliance

JB Hi-Fi Solutions is one of the fastest growing divisions of the JB Hi-Fi Group. They provide end-to-end technology solutions to thousands of private and public businesses across Australia and New Zealand. JB Hi-Fi Solutions supplies retail and commercial computing devices, audio-visual equipment, IT hardware and software, network and infrastructure solutions, licensing, telecommunication networks, insurance replacement, rewards programmes, whitegoods, and the associated strategic planning and Managed Services to meet evolving business needs. The business employs hundreds of sales-focussed service teams in capital cities throughout Australia and New Zealand.

The opportunity

The team at JB Hi-Fi Solutions were looking for an online system that supported their scattered workforce’s ongoing training and compliance requirements, while also eliminating the need for collecting and storing unnecessary volumes of paper and documentation.

The solution

Altora’s simple and easy to use software platform which can cater for onboarding, induction and ongoing workforce training.

JB Hi-Fi Solutions’ training coordinator is continually designing and building induction and training programs using the easy to use Course Editor. They’re regularly delivering training for their expansive salesforce, covering all aspects of induction, product and service knowledge, workplace policies and procedures, and work health and safety compliance.

The result

With more than 800 users currently enrolled in the system, JB Hi-Fi Solutions are able to assign single or multiple courses to individuals and teams, as well as monitor and track course completions and manage reporting efficiently.

They’ve found Altora to be simple, flexible and easy to use. The competency-based system is straightforward and enables JB Hi-Fi Solutions to onboard new employees, and roll out regular induction and training to their existing staff quickly and easily.

“We’ve found Altora to be simple, flexible and easy to use.”

“Altora’s simple functionality enables us to design and deliver content for a broad range of requirements – from product, sales and service training, to compliance for work, health and safety, fraud awareness and general business policies and procedures.

The beauty of Altora is it’s easy to use. It’s simple, straightforward, and the support team are always responsive to our needs.”

Geoff Taylor

Learning and Development Consultant

JB Hi-Fi Solutions

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